Man with Van Putney Terms and Conditions

These Terms and Conditions govern the provision of man and van and related removal services by Man with Van Putney. By requesting, booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company requesting or receiving the services.

Services means any man and van, removal, transport, loading, unloading, packing, unpacking, or related services provided by us.

Vehicle means any van or other vehicle used by us to carry out the services.

Booking means a confirmed request for services made and accepted in accordance with these terms.

Goods means the items, belongings or property that we are asked to move, transport, pack, store or otherwise handle.

2. Service Area and Scope of Services

We provide man and van and removal services primarily within Putney and the wider London region, and we may also undertake journeys to and from other locations by agreement. The exact service area and availability are subject to our operational capacity at the time of booking.

Our services typically include collection, loading, transport, unloading and placement of goods at the agreed destination. Additional services, such as packing, unpacking, dismantling and reassembly of furniture, or multiple pick up and drop off points, must be agreed in advance and may incur additional charges.

3. Booking Process

3.1 All bookings are subject to availability and are not confirmed until we have accepted your request and you have received written or verbal confirmation of the booking details, including date, time, service description and price.

3.2 When making a booking, you must provide accurate and complete information, including but not limited to:

a. Collection and delivery addresses, including access details and any parking restrictions.

b. The approximate volume, nature and value of the goods.

c. Any items that are heavy, fragile, unusually shaped, or require special handling.

d. The presence of stairs, lifts, narrow doorways, long carrying distances or any other access limitations at either location.

3.3 We rely on the information you provide to plan the appropriate vehicle, manpower and time for your job. If key information is omitted or inaccurate, we may adjust the price, extend the booking time or, in severe cases, refuse to carry out the services where it is unsafe or not reasonably possible.

3.4 We may require a deposit to secure your booking. Where applicable, details will be provided at the time of booking.

4. Client Responsibilities

4.1 You are responsible for:

a. Ensuring that you or an authorised representative is present at the agreed times to meet our staff at both collection and delivery addresses.

b. Providing safe and suitable access to the premises, including arranging any necessary parking permits or permissions.

c. Packing your goods properly, unless we have agreed to provide packing services. This includes ensuring fragile items are adequately protected.

d. Ensuring that all appliances are disconnected, defrosted and drained before the move, and that any furniture to be dismantled is prepared in accordance with our instructions.

4.2 You must not ask our staff to carry out any work that is unsafe, illegal or outside the scope of the agreed services. We reserve the right to refuse such requests.

5. Parking and Access

5.1 It is your responsibility to arrange suitable parking for the vehicle at both the collection and delivery locations. Any parking restrictions or requirements for permits must be communicated to us in advance.

5.2 Any parking charges, fines, penalties or similar costs incurred as a result of inadequate or restricted parking arrangements at your locations may be added to your final bill.

5.3 If access is significantly more difficult than described at the time of booking, for example due to unexpected stairs, long carrying distances or restricted entry, we may make a reasonable additional charge to cover the extra time and labour.

6. Payments and Charges

6.1 Our charges may be based on hourly rates, fixed quotations, or a combination of both, as agreed at the time of booking.

6.2 Unless otherwise agreed in writing, payment is due immediately upon completion of the services. We reserve the right to require full or partial payment in advance, particularly for larger moves or long distance jobs.

6.3 We accept payment by the methods specified at the time of booking. You are responsible for ensuring that funds are available and that payment can be completed without delay.

6.4 Waiting time, extended loading or unloading beyond what was reasonably anticipated, additional pick ups or deliveries, and extra services requested on the day may be charged at our prevailing hourly rate or as otherwise agreed.

6.5 All prices are quoted exclusive of any applicable taxes and charges that may be imposed by law, unless clearly stated otherwise.

7. Cancellations and Changes

7.1 If you need to cancel or amend your booking, you must notify us as soon as possible. Cancellations and changes are only effective once confirmed by us.

7.2 We operate the following general cancellation policy, unless a different policy is expressly agreed in writing:

a. Cancellations made more than 72 hours before the scheduled start time may be made without cancellation charges, although any non refundable third party costs may still be payable.

b. Cancellations made between 24 and 72 hours before the scheduled start time may incur a cancellation fee of up to 50 percent of the quoted price or deposit.

c. Cancellations made less than 24 hours before the scheduled start time may incur a cancellation fee of up to 100 percent of the quoted price or deposit.

7.3 If you wish to change the date, time or scope of the services, we will use reasonable efforts to accommodate your request, but this will be subject to availability. Changes may result in revised charges.

7.4 We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, such as severe weather, road closures, vehicle breakdown, staff illness, safety concerns or legal restrictions. In such cases, our liability will be limited to refunding any pre paid fees for services not yet provided, or rebooking the service at a mutually agreed time.

8. Excluded Items and Dangerous Goods

8.1 We will not carry or handle any items that are illegal, dangerous, explosive, corrosive, flammable or otherwise hazardous, including but not limited to gas cylinders, firearms, ammunition, illegal substances, toxic chemicals and fuel containers.

8.2 We may also refuse to carry items that are excessively heavy, valuable or delicate, or items that are not suitably packed or prepared, where this poses a risk to safety, the vehicle, our staff or other goods.

8.3 You are responsible for ensuring that no prohibited or dangerous goods are included in the items to be moved. If such items are discovered, we may remove them, refuse to transport them, or terminate the services, and you may be liable for any resulting loss, damage, fines or costs.

9. Liability for Loss or Damage

9.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability for loss or damage is subject to the limitations set out in this section.

9.2 We will not be liable for loss or damage arising from:

a. Inadequate or improper packing by you or any third party, unless we have agreed to pack the goods.

b. Normal wear and tear, minor scuffs, or cosmetic damage to items or property that is consistent with careful handling.

c. Pre existing damage, defects or inherent vulnerabilities in the goods.

d. Dismantling or reassembly of furniture or equipment, where we have acted with reasonable care.

e. Loss or damage to items of high value including but not limited to jewellery, cash, documents, artwork, antiques or electronic devices, unless specifically declared and agreed in writing before the move.

9.3 Our total liability for loss or damage to your goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement cost of the damaged item, subject to any per item or per job limits that we specify at or before the time of booking.

9.4 We will not be liable for any indirect, consequential or economic loss, including loss of profits, loss of data, or loss of opportunity, arising from or in connection with the services.

9.5 You must inspect your goods and property as soon as reasonably possible after completion of the services. Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event within seven days of the completion of the services, setting out full details of the alleged loss or damage. We may request supporting evidence, such as photographs, receipts or reports.

10. Damage to Property

10.1 We will take reasonable care to avoid damage to your property, including floors, walls, doors and fixtures, while carrying out the services.

10.2 You should take reasonable steps to protect your property, such as covering floors or removing vulnerable fixtures where appropriate.

10.3 Our liability for damage to property at the collection or delivery addresses shall be limited to the reasonable cost of repair, subject to evidence of the damage and provided that the damage was caused by our negligence and reported to us as soon as reasonably practicable.

11. Delays and Events Beyond Our Control

11.1 We will make reasonable efforts to adhere to agreed arrival and delivery times, but these times are approximate and not guaranteed. Traffic conditions, accidents, roadworks, weather and other factors may cause delays.

11.2 We will not be liable for any loss, damage or additional costs arising from delays that are outside our reasonable control. Where delays occur, we will keep you informed as far as reasonably possible.

12. Waste, Disposal and Environmental Regulations

12.1 We are not a licensed waste carrier and do not provide general rubbish removal or disposal services unless specifically agreed and carried out in accordance with applicable regulations.

12.2 You must not include household waste, construction rubble, hazardous materials or other refuse among the goods to be moved unless we have expressly agreed in advance to handle such items in compliance with relevant waste and environmental laws.

12.3 Where we agree to remove unwanted items for disposal, you confirm that you are the owner of those items or have the full authority of the owner to dispose of them. You are responsible for ensuring that no prohibited or regulated items are included.

12.4 Any additional charges arising from lawful disposal or recycling of goods, including local authority fees or third party charges, may be added to your invoice.

13. Insurance

13.1 We maintain appropriate insurance cover in respect of our legal liabilities arising from the services. Details of our insurance can be provided on request.

13.2 It is your responsibility to ensure that your own contents or goods insurance arrangements are adequate for your needs. You may wish to arrange additional cover for high value or delicate items.

14. Complaints and Dispute Resolution

14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly.

14.2 We will review any complaint in good faith and may request further information from you. We aim to respond to complaints within a reasonable time and to seek a fair resolution.

15. Data Protection and Privacy

15.1 We will collect and process personal data about you only to the extent necessary for providing the services, handling bookings, processing payments and managing our relationship with you.

15.2 We will take reasonable steps to keep your personal data secure and will not sell or disclose it to third parties except where required for the performance of the services, for legal reasons, or with your consent.

16. Termination

16.1 We may suspend or terminate the provision of services immediately if:

a. You fail to make any payment when due.

b. You are in material breach of these Terms and Conditions.

c. We reasonably believe that continuing the services would be unsafe, unlawful or otherwise inappropriate.

16.2 Termination will not affect any rights or remedies that have already accrued to either party.

17. Amendments to These Terms

17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

17.2 Any variations to these terms must be agreed in writing by us to be effective.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided, subject to any mandatory rights you may have as a consumer to bring proceedings in another jurisdiction.

By proceeding with a booking or using the services of Man with Van Putney, you confirm that you have read, understood and agree to these Terms and Conditions.