Man with Van Putney Privacy Policy

This Privacy Policy explains how Man with Van Putney collects, uses, shares, and protects personal data relating to customers and prospective customers in our service area. It is designed to comply with the General Data Protection Regulation and other applicable data protection laws. This Privacy Policy applies to all Man with Van Putney customers and service users in our operating area, whether you contact us online, by phone, or in person.

1. Who We Are

Man with Van Putney is a moving and transport service operating in the Putney area and surrounding locations. We act as the data controller for the personal data we collect about our customers, prospective customers, and individuals who make enquiries about our services.

2. Scope of This Policy

This Privacy Policy applies to all personal data processed by Man with Van Putney in connection with the provision of our services, including removals, deliveries, and related customer support. It covers data collected from individuals who:

Make enquiries about our services, request a quote, or book a job.

Use our services as a paying customer.

Communicate with us for customer service, complaints, or feedback.

This policy does not cover the privacy practices of any third-party websites, platforms, or services that may direct you to us, or that we may interact with independently.

3. Personal Data We Collect

We collect and process different categories of personal data depending on your interactions with us. This may include:

Identity and contact information such as your name, address, previous or new addresses for moves, and contact details.

Service information such as details of the service requested or provided, inventory details, special handling instructions, dates and times of your move or delivery, and related logistics information.

Payment and transaction information such as information related to payments made for our services and records of invoices and receipts. We do not store full card details when payment is processed by a secure payment provider.

Communications and correspondence such as emails, messages, call notes, feedback, complaints, and any other communication you send to us.

Technical and usage information where applicable, such as basic information about how you interact with any online forms or digital contact channels we provide.

4. How We Collect Your Data

We collect personal data through a variety of methods, including:

Directly from you when you contact us to request a quote, make a booking, or ask a question.

During the provision of services when you provide additional details, access instructions, or information about items to be moved.

From third parties who are authorised to act on your behalf, such as a family member, employer, landlord, or letting agent arranging a move or delivery for you.

From payment processors and financial institutions for the purpose of confirming that payments have been made or processed.

5. Lawful Basis for Processing

We process personal data only where we have a lawful basis under applicable data protection laws. Depending on the situation, the lawful basis may be:

Contract: We process your data when it is necessary to enter into or perform a contract with you, such as when you book our services or request a quote.

Legal obligation: We may process your data where it is necessary to comply with legal or regulatory requirements, such as record-keeping, tax obligations, or responding to lawful requests from authorities.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided these are not overridden by your interests or rights. Examples include managing and improving our services, preventing fraud, ensuring security, and maintaining customer records.

Consent: In limited circumstances, we may rely on your explicit consent for specific processing activities. Where we rely on consent, you have the right to withdraw it at any time.

6. How We Use Your Personal Data

We use personal data for the following purposes:

To provide and manage our services, including arranging and completing moves, deliveries, and related tasks.

To communicate with you regarding quotes, bookings, changes to your service, and customer support queries.

To process payments, manage invoices, and maintain accurate financial records.

To manage customer relationships, handle complaints, and respond to feedback.

To improve our services, operations, and customer experience.

To meet legal, regulatory, and tax obligations, including maintaining appropriate business records.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, and regulatory requirements. The retention period may vary based on the type of data and the context of processing, but generally:

Basic customer and service records are retained for up to six years after the end of the relevant contract or transaction, to comply with legal and tax obligations and for the establishment or defence of legal claims.

Enquiry records and quotes that do not result in a booking may be retained for a shorter period that is reasonable for follow-up and service improvement, after which they are securely deleted or anonymised.

Where processing is based on consent and no other lawful basis applies, we will delete the relevant personal data without undue delay after consent is withdrawn.

8. Data Processors and Third Parties

We may share personal data with trusted third-party service providers who act as data processors on our behalf. These may include:

Payment processing providers and financial institutions.

IT service providers that supply infrastructure, systems, or software used for managing bookings, scheduling, and records.

Professional advisers such as accountants or legal advisers where necessary for our legitimate business needs or to comply with legal obligations.

These processors are only permitted to process your data in accordance with our instructions, for the purposes described in this Privacy Policy, and subject to appropriate contractual and security safeguards.

We may also disclose personal data where required by law, regulation, or court order, or to establish, exercise, or defend legal claims.

9. International Transfers

Where it is necessary to transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to ensure your data remains adequately protected.

10. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures may include restricted access to records, secure storage, system protections, staff guidance, and regular review of our security arrangements. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions and limitations, you may have the right to:

Access your personal data and obtain a copy of the information we hold about you.

Rectify inaccurate or incomplete personal data.

Erase your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other lawful basis applies.

Restrict the processing of your personal data in certain circumstances.

Object to processing based on legitimate interests, including direct marketing.

Request data portability, allowing you to receive certain personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Where we rely on consent, withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise these rights, you can contact us using the contact details provided on our main service information channels. We may need to verify your identity before responding to your request.

12. Complaints

If you have concerns about how we handle your personal data, you can contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been infringed.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

This Privacy Policy applies to all Man with Van Putney customers and service users in our operating area and is intended to provide clear information about our data protection practices under applicable law.



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What Our Customers Say

Excellent on Google
4.9 (72)
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Our move with Man and Van Removals Putney was smooth and stress-free. The team were punctual, friendly, and very courteous, and they helped with everything--nothing was too much. If we move again, we'll definitely book Man and Van Removals Putney.

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The moving process was smooth and simple thanks to Man and Van Removals Putney. The team was very professional and courteous throughout.

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We've moved multiple times, but this moving company was the best by far. The staff was professional, showed up on time, answered every pre-move question, handled our stuff quickly and carefully, and charged a fair fee.

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Couldn't have asked for better service! Putney Removals were efficient, friendly, and always available to assist. I'll use them again without hesitation. Highly recommended.

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Five stars all around. Impeccable service from the start. Everything was expertly packed and delivered with zero damage. They wouldn't let me help at all!

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Such professionals! Efficient, friendly, and very flexible with scheduling or changes. Price was very reasonable. They're my movers for life.

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Reliable business with an efficient removal crew who worked swiftly and neatly.

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I contacted several movers before choosing this company--so glad I did! The mover provided every option, had great rates, and adapted the pickup and delivery times to suit my needs.

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Putney Removal Van comes highly recommended from me. Their service stands out for its efficiency and reliability.

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Very good service from Van Hire Putney. The driver was nice and provided excellent support. Both collection and delivery were smooth.

Contact us


Company name: Man with Van Putney
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: 23 Keswick Road
Postal code: SW15 2JA
City: London
Country: United Kingdom
Latitude: 51.4558110 Longitude: -0.2117580
E-mail: [email protected]
Web:
Description: In Putney, SW15 we offer the most amazing and cheap man and van hire. Take advantage of our services today by calling us. You won’t regret it!