Terms and Conditions for Man With Van Putney

These Terms and Conditions apply to all bookings made with Man With Van Putney and set out the basis on which moving, transport, clearance, loading, unloading, and related services are provided. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. The purpose of this document is to explain the service arrangement clearly, including how bookings are made, how payments are handled, when cancellations may apply, and the responsibilities of both parties. For the avoidance of doubt, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer or any person acting on the customer’s behalf.

The terms below apply to domestic and commercial jobs unless a separate written agreement states otherwise. They are intended to protect both the customer and the provider by defining expectations before work begins. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. These terms do not affect your statutory rights as a consumer under UK law.

By requesting a booking with Putney man with van services, you confirm that all information supplied is accurate and complete, including the items to be moved, the access conditions, the origin and destination addresses, and any special requirements. You also confirm that you are authorised to arrange the service and that you have the right to instruct us to handle the goods concerned.

Booking Process

A booking is formed when we accept your request and confirm the service details. The booking process may involve an estimate, an assessment of the move, a discussion of access arrangements, and confirmation of the date, time window, and scope of work. Any quotation or estimate provided before booking is based on the information supplied at that time. If the details later change, the price or schedule may also change accordingly.

We reserve the right to refuse or cancel a booking before the work starts if the information supplied is incomplete, misleading, or materially different from the actual job. This includes, for example, a higher volume of goods than originally described, unsafe access, restricted parking not disclosed in advance, or items requiring special handling that were not declared at the time of booking. In such cases, any revised price will be agreed where possible before work proceeds.

It is your responsibility to ensure that the collection and delivery addresses are accessible at the agreed time, and that any permits, building permissions, lift bookings, or parking arrangements needed for the job are in place. If delays arise because access is not available or because necessary arrangements have not been made, waiting time or additional costs may apply. Man and van Putney services are scheduled on the basis of the information provided, so accurate booking details are essential.

We may ask for confirmation of identity, payment method, or written acceptance before securing a booking, especially for larger jobs, same-day requests, or services requiring additional resources. A booking is not guaranteed until we have confirmed acceptance. We may also adjust the staffing, vehicle size, or service method if this is necessary to complete the work safely and efficiently.

If the customer requests changes after the booking has been confirmed, we will try to accommodate them, but we are not obliged to do so. Changes may affect the price, timing, or feasibility of the service. Any additional services requested on the day, such as extra loading, furniture dismantling, or extended waiting, will be charged separately unless expressly included in the original agreement.

Where an estimate is based on hourly work, the final price will depend on the actual time taken and any waiting time, delays, or additional labour required. Where a fixed price is agreed, that price applies only to the specific scope of work described in the booking. Any variation from that scope may result in an adjusted charge.

Payments and Charges

Payment terms will be confirmed at the point of booking or before the service begins. Unless otherwise agreed, payment is due on completion of the job, and we may require payment in advance for certain bookings, especially where third-party costs, deposits, or special arrangements are involved. We accept payment by the methods notified at the time of booking, and all payments must be made in pounds sterling.

All prices are quoted in good faith and may be subject to change if the information provided by the customer is inaccurate, if the job takes longer than expected due to circumstances outside our control, or if the customer requests services beyond the agreed scope. This may include additional stops, extra labour, carrying goods upstairs without lift access, reassembly work, or disposal services not originally included.

Unless stated otherwise, any parking charges, tolls, congestion-related costs, ferry charges, storage fees, or similar third-party expenses incurred while carrying out the work will be added to the final invoice if they are necessary and reasonable. We will normally try to inform you in advance where such charges are anticipated, but in some cases they may arise during the job and will be payable by you.

Late payment, failed payment, or chargeback action without a valid reason may result in recovery action and any reasonable costs associated with recovering outstanding sums. If we agree to invoice after completion, payment must be made by the date stated on the invoice. We may suspend future services until overdue balances are cleared.

Discounts, promotional rates, or special offers are valid only if expressly stated and may be withdrawn or amended at any time before the booking is confirmed. Any such offer applies only to the specific job described and cannot be transferred to another date or service without our approval.

Cancellations, Rescheduling, and Waiting Time

You may cancel or reschedule a booking by giving us notice as soon as possible. If you cancel well in advance, any deposit paid may be refunded at our discretion or as stated in the booking confirmation. However, where a booking has been reserved and resources have already been allocated, we may deduct reasonable administrative or preparation costs.

If you cancel at short notice, especially on the day of the booking or after the team has been dispatched, cancellation charges may apply. These charges reflect the time, labour, fuel, and opportunity cost already incurred. If we arrive at the job and the move cannot proceed because of missing keys, inaccessible premises, absent recipients, or incorrect instructions, the booking may be treated as a late cancellation or aborted job.

If you wish to change the time or date of the service, we will do our best to find an alternative slot, but availability cannot be guaranteed. Rescheduled bookings may be subject to revised pricing if the original rate depended on a specific duration, vehicle size, or staffing level. Repeated changes may also lead us to cancel the booking if it becomes impractical to continue.

Waiting time caused by delays on site, lack of access, or unprepared goods may be charged at the rate notified in the booking details or, if not stated, at a reasonable hourly rate. If the delay is significant, we may terminate the job and charge for the time already spent. This includes circumstances where loading or unloading cannot commence because the customer has not arranged access or has not packed items securely.

Customer Responsibilities

You are responsible for ensuring that all items are properly packed, labelled where appropriate, and ready for transport unless we have agreed to provide packing or preparation services. Fragile, valuable, or loose items should be protected by suitable packaging. We are not responsible for damage caused by inadequate packing, unsuitable containers, or hidden weakness in items supplied by you.

You must inform us in advance about items of exceptional weight, size, fragility, or difficulty, including pianos, safes, glass panels, antiques, and appliances with special handling requirements. Failure to disclose such items may affect safety, pricing, and the ability to complete the job. We may decline to move items that are unsafe, illegal, or likely to cause damage to persons or property.

You must also ensure that no prohibited or dangerous goods are included without our prior written consent. Such goods may include flammable materials, explosives, pressurised containers, solvents, chemicals, firearms, live animals, perishable waste, or items restricted by law. If we discover such goods during the job, we may stop work immediately and remove the item at your expense where lawful to do so.

It is your duty to secure any necessary permissions from landlords, managing agents, building managers, local authorities, or other relevant parties. You remain responsible for the accuracy of instructions given to our crew and for the conduct of anyone acting on your behalf at the collection or delivery site. If third parties interfere with the work or provide conflicting instructions, we may rely on the instructions of the person who placed the booking unless we receive clear written notice otherwise.

Liability and Loss

We will use reasonable care and skill in carrying out the service. However, our liability is limited to loss or damage directly caused by our negligence or by a breach of these terms. We are not liable for indirect, incidental, or consequential losses, including loss of profit, missed appointments, loss of business, or emotional distress, unless such liability cannot lawfully be excluded.

Where items are damaged due to our negligence, our responsibility will be assessed fairly and proportionately. We may choose to repair, replace, or compensate for the item up to the fair market value or the stated cover available, whichever is lower, subject to proof of value and condition. We are not responsible for pre-existing damage, wear and tear, hidden defects, or damage resulting from unsuitable packing, unavoidable handling risks, or instructions given by the customer against our advice.

Unless otherwise agreed in writing, you are responsible for insuring your own goods during transit and storage. We recommend that you ensure adequate insurance cover for valuable items, especially where the move includes multiple stops, long carrying distances, or extended waiting periods. If you request that we handle uninsured items, this is done at your own risk except where loss or damage results directly from our proven negligence.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. We do not accept responsibility for damage caused by unsafe buildings, defective access points, structural issues, or third-party actions beyond our reasonable control.

Waste, Disposal, and Environmental Compliance

If the service includes removal, clearance, or disposal of unwanted items, you confirm that you have the lawful right to dispose of the goods concerned. We will handle waste only in accordance with applicable UK waste regulations and only through authorised facilities or approved disposal routes. We do not knowingly transport or dispose of hazardous waste unless a separate written arrangement and legal compliance measures are in place.

You must tell us in advance if any items may be classed as controlled, hazardous, electrical, recyclable, or specialist waste. This helps us determine whether the material can be accepted and what handling arrangements are required. Any misdescription of waste may lead to refusal of the load, additional charges, or termination of the job without refund if the goods cannot lawfully be taken.

Where waste transfer documentation, duty of care records, or other legal paperwork is required, you agree to provide accurate details and sign the necessary forms if requested. Ownership of waste passes only in line with the lawful disposal arrangement agreed for the job. We may refuse any item that appears contaminated, unsafe, or unsuitable for transport in the vehicle assigned.

For clarity, we do not accept responsibility for waste left behind by others, items mixed with prohibited materials, or contents that were not disclosed in advance. If a clearance includes recyclable and non-recyclable material, we may separate, sort, and charge for handling accordingly. Any environmental levy, recycling fee, or disposal charge will be communicated where reasonably possible before work proceeds.

Service Standards, Delays, and Force Majeure

We aim to provide services at the agreed time, but arrival times are estimates rather than guarantees unless expressly confirmed as fixed. Delays may occur due to traffic, weather, breakdown, route restrictions, staffing issues, or other events outside our control. Where a delay is likely, we will try to keep you informed and offer a revised estimate where feasible.

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to severe weather, accidents, road closures, industrial action, fire, flood, government action, pandemics, or power failure. In such cases, we may reschedule the service or cancel without liability for any resulting loss, save for refunding any prepaid amount for services not provided, subject to lawful deductions for work already performed.

We reserve the right to refuse to lift, carry, or transport items where doing so would be unsafe, illegal, or likely to cause damage. If we believe that a task cannot be completed safely with the resources booked, we may stop or alter the job. Our crew’s decision on site regarding safety is final for operational purposes, although it will always be made reasonably and in good faith.

Termination, Complaints, and General Provisions

We may terminate or suspend the service immediately if you breach these terms, refuse to pay, provide false information, behave abusively, or create unsafe working conditions. If termination occurs after work has started, you will be charged for the work completed and any reasonable costs already incurred. Any items in our possession may be retained where lawful until outstanding sums are paid.

If you have a complaint about the service, you should raise it promptly and provide any relevant details so that we can investigate. We may request photographs, inventory information, or other evidence to assess the issue. Any failure to notify us promptly may affect our ability to investigate and may limit any remedy available.

These terms constitute the entire agreement between you and us in relation to the services booked, unless varied in writing and agreed by both parties. No waiver of any term shall be effective unless confirmed by us in writing. The fact that we do not enforce a term on one occasion does not mean we waive our right to do so later.

We may update these terms from time to time. The version in force at the time of booking will apply to that booking unless a later variation is agreed in writing. If a court or competent authority determines that any term is unlawful or unenforceable, that term shall be treated as removed, but the rest of the agreement shall remain effective.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales. By proceeding with a booking, you acknowledge that you have read and accepted the conditions set out above for Putney man with van service bookings and related work.